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Training and Development Solutions is a UK training and development solutions provider delivering open, in-house and bespoke sales training for all types of organisations. Please find below an outline of the sales training we currently offer. More details can be found on our web site or by clicking [more...] below each course outline. To find out more about us and the training courses we deliver, please browse our web site or contact us and we will send you the details you require. We look forward to welcoming you to our growing list of satisfied clients.

Achieving Sales on the Telephone

Telephone and telesales environments require a special set of skills. This dynamic and popular course enables delegates to develop their telephone selling skills and self-confidence in order to increase call-to-order ratios, overcome 'brush-offs' and convert leads into sales. The course is highly participative, with delegates using their own 'real life' scenarios in practice sessions.

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Advanced Negotiation Skills

This advanced negotiation skills training course is designed for experienced negotiators who are looking to develop effective skills in the more complex and challenging aspects of the negotiation process. It is a fast-paced, highly interactive, two-day course which will help delegates examine the negotiation process as it relates to the on-going demands of their business.

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Advanced Sales Development

Advanced sales development and selling skills training is about understanding people - including yourself, understanding how your buyer thinks, what your customer really wants and choosing the right approach to successfully develop that customer.

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Closing Skills

Closing skills are an often neglected part of the sales process, and successful sales people recognise that closing skills are possibly the most essential part. Business relies on successful closing skills; not only does it win the business but it also creates a lasting impression with the customer. Creating a win-win outcome is a real skill. Once you can close with confidence your customer is more likely to return, thus helping you to achieve your sales targets.

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Converting Enquiries into Sales

In today's business environment providing customer service and selling are inextricably linked. No longer is it sufficient for customer service staff or administrators to merely answer queries, solve problems or action customers’ requests. There is now the added challenge of identifying sales opportunities as part of almost every customer interaction.

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Key Account Management

Key account management and the development of key accounts are critical to an organisation's continued success or failure. It is the larger order, or longer-term contract that can smooth out cash flow and create significant profit potential. Multiple relationship management, networking and strategic planning are all crucial skills needed to maximise and maintain the potential of key accounts.

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Negotiation Skills

Negotiation skills are key to all parts of the business world. Negotiation takes place with everyone, either face-to-face or by telephone, with external organisations or internally with colleagues. Beyond the world of 'buying and selling' everyone negotiates for a variety of reasons; project deadlines, human resource allocations, service delivery specifications, improved support, or increased budget allocation.

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Successful Selling Skills

Successful selling skills don't happen by chance. This highly interactive course develops the key skills and techniques that will enable delegates to sell with confidence in face-to-face situations. The course focuses on maximising the very limited opportunites available to you when you are in a pressured environment.

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