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Training and Development Solutions is a UK training and development solutions provider delivering open, in-house and bespoke professional development training for all types of organisations. Please find below an outline of the professional development training we currently offer. More details can be found on our web site or by clicking [more...] below each course outline. To find out more about us and the training courses we deliver, please browse our web site or contact us and we will send you the details you require. We look forward to welcoming you to our growing list of satisfied clients.

Assertiveness Skills

Assertiveness skills are important. Assertiveness skills training can help manage difficult people and situations. Assertive rather than aggressive or submissive behaviour can reduce the spiraling pressures and stresses that cause people to act and think negatively, or under perform. This course examines the differences between assertive, non-assertive and aggressive behaviour.

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Communication Skills

Communication skills help us communicate more effectively with staff at all levels of the organisation and this requires a complex mix of skill and style, and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and an ability to empathise. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication.

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Handling Conflict in the Workplace

Conflict is one of the most destructive behaviours in business, and handling conflict in the workplace is one of the most challenging. This exciting course will equip delegates with practical techniques which they may use to perform effectively in any difficult work situation.

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Handling Difficult People and Situations

Handling difficult people and situations is one of the most stressful aspects of the modern working environment. This course provides a practical guide on how to handle difficult people effectively and ensure successful outcomes.

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Influencing, Persuading and Negotiation Skills

Influencing skills enable successful people to influence the thinking and behaviour of others and facilitate an effective spread of information throughout a team via their communication skills. People who have these skills build strong relationships, exert greater influence on their colleagues and project a positive image of themselves and their organisation.

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Presentation Skills

Presentations, whether to colleagues, managers or customers, are a highly effective way of communicating information to a group. This course provides participants with the opportunity to practice the preparation and delivery of formal and informal presentations.

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Professional Written Communication Skills

Organisations and individuals establish their credibility with professional and well written communication. This course provides delegates with immediate and practical guidance on how to communicate effectively, and professionally, through written communication.

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Questioning and Listening Skills

Questioning and listening skills are the key to effective mutual communication and understanding. They play a vital part in ensuring good communication is achieved and open working relationships are built. This highly practical course will provide techniques to enhance listening and questioning skills. Exercises will cover face-to-face communication.

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